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STANDARD TERMS AND CONDITIONS OF SALE

The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.

    The Company mentioned in the front of this page is licensed for car rental business activity, hereby rents vehicle identified to Hirer subject to all the terms and conditions in the front page and overleaf,
    Unless inconsistent with the context hereof, the term "vehicle: shall mean the vehicle hereby hired together will all accessories thereto,
    1.    The Hirer hereby acknowledges that the vehicle was delivered to him in good and roadworthy condition by the Company with air conditioning Working property and that the radiator and oil reservoir of the vehicle were full. The Hirer hereby undertakes:
    1.1      To use and maintain the vehicle. at the termination of the period of hire to handover the vehicle personally to the representatives of the Company in the same condition as when delivered to the Hirer. Failing to do so, the hire charges will continue to accrue on the hired vehicle till the date and time the company representative receives back the physical possession of the vehicle.
    1.2      Any damages / missing parts of the vehicle discovered by the Company while taking possession of the vehicle later, even in the absence of the Hirer will be charged at an estimated repair charge as assessed by the Company Garage which the Hirer will be bound lo pay without protest. Tyres, wheel rims, wheel caps and key are not covered under Insurance unless mentioned in the police report.
    1.3      Whilst the vehicle is in his / her possession, to supply all petrol and oil necessary to keep the vehicle operational at his own cost and expense.
    1.4      It Is the responsibility of the hirer to return the vehicle with the same fuel level as given by the Company. If not, the Company is authorized to charge the cost of fuel plus a service charge to the hirer's Credit/Debit Card. Fuel amount not refundable.
    2.   The Company will confirm only a car group and not a specific vehicle; any special request will be subject to availability. Temporarily upgraded vehicles will be swapped upon availability of booked vehicle group.
    3.   The minimum driver's age driving the rented vehicle should be 21 years. Hirer is responsible for 10% of the repair cost/total loss cost for own vehicle/asset as well as third party vehicle/asset as applicable if vehicle is driven by driver aged below 21 years.
    4.   The Rate quoted will be as per the expected duration of the rental.
    4.1      The Hirer shall pay the Company deposits, hire charges and all charges for any extension beyond the hire agreement due date, set out in the schedule of charge or till the time the vehicle is actually returned, whichever is later.
    4.2      Hirer Is obliged to obtain all extensions to this hire agreement from an authorized Company representative and all extensions may be subject to rate increases.
    4.3      Daily I Weekly I Monthly rates are calculated 24-hour basis with a maximum grace period of 2 hours.
    4.4      Hourly I Daily I Weekly OR Monthly rates will be Applied based on the actual tenure of agreement irrespective of what is agreed at the start of rental.
    4.5      In case of monthly agreements, if the Hirer's returns the rented vehicle before the completion of one month, respective daily/weekly tariffs with 25% discount will be applicable for the rental period. Cash refunds will be processed in 3 working days and credit/debit card refunds will be processed in 21 working days from the date of vehicle off hire.
    4.6      Hourly rental agreement cannot be converted to daily/weekly/monthly rental agreement. Minimum rental period for hourly rental agreement is 4 hours.
    4.7      The Hirer irrevocably accepts to pay and settle all charges pertaining to daily and weekly vehicle hires of the Company on or before the return of the vehicle. In the event of open-ended monthly vehicle hires, the Hirer agrees to settle the rental in advance before the commencement of the monthly rental period. failing which the hirer authorizes the Company to debit the monthly charge on the credit/debit cards as given by the Hirer.
    4.8      Imprint of the hirer's credit/debit card will be taken at the time of opening the contract/during the tenure of the contract (if any changes) end will be retained by the Company in the same condition as given by the Hirer, an amount will be blocked as decided by the Company
    4.9      An official receipt has to be collected from a UR Trading Services LLC (UrDrive) representative upon any cash payment.
    4.10    The rental amount will be non-refundable even if the vehicle is returned before the expiry of agreed rental period to UR TRADING SERVICES LLC (UrDrive). Therefore, the amount is always considered non-refundable.
    5.   In the event of accident.
    5.1      The Hirer should not remove the vehicle without informing the police and the Company.
    5.2      The Hirer must obtain end furnish the following details to the Company.
    a.      Police report or the accident, other party's name and address and other party's insurance company and address.
    b.        Registration number and make of the other Vehicle(s) involved in the accident, the exact date and location of the accident and the names and address of witnesses, if any.
    5.3      Failure to obtain the above Information, In particular. the police report will render the Hirer responsible for all damages as insurance company will not compensate the Company without this report.
    6.        Hirer will be responsible to pay the Insurance Excess amount in the agreement for any damage or loss (including Fire & theft) caused to the vehicle while it is used, operated or driven in conformity with this rental agreement.
    Notwithstanding payment of the said fee if the vehicle Is used operated or driven In violation of any of the provisions of this Vehicle Hire agreement, the Company may apply the terms and conditions.
    7.   For all client at fault accidents and Hit and Run accidents where the fault cannot be attributed to a third party the insurance excess charge will be as under:
    a.  if excess insurance opt IN on availed 100% excess amount applicable which is 150/- OMR.
    b.   If CDW (Collision Damage Waiver) purchased, 50% of excess amount applicable.
    c.   If SDW (Super Damage Waiver) purchased, NIL excess
    d.  Police report is mandatory for all the above cases.
    e.  "As per Insurance policy, if the hirer age is 25 years or below, the accident insurance excess payable will be RO200/-."
    8.   The Hirer is warned that all and every cost including rental loss due to accident or otherwise incurred whilst the hirer or any other person driving the vehicle is under the influence of alcohol, drugs or any other intoxicating substance will be to the hirer's account.
    9.   The Hirer further agrees to pay all charges, traffic and parking violations including Company service charges (currently 10%) and further authorizes to charge on the credit/debit card, even if notified subsequently. The Company is authorized to charge the amount even after the hire agreement is closed without notifying the Hirer. Hirers are not authorized to pay Traffic Fines and toll charges online or to ROP directly. The hirer agrees to pay Knowledge Fee as imposed by the Government.
    10.      the Hirer undertakes to deliver the vehicle to the Company after completion al every 5000 kms for lubrication service or should the Hirer not do so, to satisfy the Company that such service has been duly carried out every 5000 kms.
    Should any mechanical fault occur to the vehicle itself during the hire period. the Hirer shall immediately deliver the vehicle to the Company for repairs. The Hirer acknowledges that he will bear the cost of any repair work done or put in hand by him without the prior consent of the Company.
    11.      Should the vehicle be damaged in any way whatsoever during the period of this hire agreement, police report is mandatory for all damages to the vehicle including through Natural peril or natural disasters. Falling to provide a police report while the vehicle is in hirer's possession, will entail the Company to continue billing the Hirer for the rental amount and also charge him for all repairs.
    11.1         The Company shall be entitled immediately to take possession of the vehicle and put in hard any necessary repair work without prejudice to any right which the Company may have against the Hirer for damages. In such an event, the period of hire shell be deemed to continue and the Hirer shall be obliged to pay the Company the basic rental until the repairs have been completed.
    11.2                    If the damage arises out of any peril against which the vehicle is insured, the Hirer shall be responsible lot the amount of such damage up to a maximum amount as mentioned overleaf provided, however, should compensation in respect of such damage not be recoverable at law or should the Company In its sole discretion decide that such compensation is not economically recoverable from any other person, the Hirer with be obliged to pay the Company the full amount of such compensation.
    12.        The Hirer shall indemnify the Company against all claims whatever and howsoever arising which may be made against the Company arising from the use of the vehicle or the manner of its driving while it is in the possession of the Hirer ln terms of this hire agreement.
    13.        The Hirer warrants and undertakes that:
    13.1         He/she is duly licensed to drive the vehicle and he/she will exhibit his/her license to the Company whenever the Company requires.
    13.2         No person who is not duly licensed thereto will drive the vehicle.
    13.3         Neither he nor any other person will use the vehicle for races, towing, and competition of any sort or for the transport of merchandise or the transport of passengers for hire or in the course of business.
    13.4         Will not sub-let the vehicle nor give up possession thereof during the hire period.
    13.5         Hired vehicle is for use in the Sultanate of Oman only unless special arrangements are made in advance.
    13.6         No articles which might cause damage to the vehicle or its upholstery shall be transported in the vehicle end the vehicle would not be used for transporting liquor, drugs or any other contraband items or any other item prohibited as per sultanate of Oman law.
    13.7         He is Liable for the value of the vehicle should It be stolen due to his negligence (not locking the vehicle, keeping key in the vehicle etc.)
    13.8         It Is the responsibility of the Hirer to provide the Company with up-to-date documents subject to Oman jurisdiction.
    14.      The Hirer shall immediately advice the Company of any fault in the vehicle or any accident ln which It is involved or if the vehicle is stolen and shall further in such even complete such forms as may be required by the Company and generally assist the Company in any claim which the Company may make against its insurers arising out of any such accident or theft
    15.      Should the Hirer commit any breach of any term of this agreement or should any person during the period of hire use the vehicle in a manner which the Company considers prejudicial to its rights and interests therein, the Company will be entitled to cancel this agreement immediately and retake possession of the vehicle without prejudice to any right which the Company may have under this agreement Of at law and in particular without prejudice to the right of the Company to claim the hire charges due in terms of this  Agreement and/ or damages.
    16.      The Hirer hereby chooses domicile citadel at executant at this present residential address where all notices and processes may be served upon him.
    17.      The Hirer will be responsible for any loss and damage to the vehicle and any other third-party loss or damage due to carrying / transporting contraband goods or other prohibited items by law and for committing any illegal act / omission under the laws of Sultanate of Oman. or the laws of other countries, where the vehicle ls used by the hire.
    18.      in the event of parking the vehicle In the Airport and the Hirer fails to give the parking ticket at the Company's Airport Office or to the Company responsible, he/she will be liable for penalty. The Hirer will be charged fixed parking lees as levied by the Company if the vehicle off hires at the airport locations.
    19.      The Company will not be responsible for any of the hirer's personal belongings left in the Vehicle.